Survey Sessions

Survey Sessions let you collect information from people through a natural spoken conversation with an AI agent, instead of a static form.

Give the agent a study goal (what you want to learn) and a list of questions (up to 10), and it runs the conversation—asking each question, then probing for more detail as needed. It's well suited to things like onboarding feedback, event feedback, or discovery interviews: anywhere you'd otherwise send out a form or run a structured interview yourself.

Create a Survey Session

There are two ways to build a Survey Session: describe what you want to Assistant, or add an AI Survey scene and fill it in yourself.

Create with Assistant

To create a Survey Session with Assistant:

1. Start a new video by selecting Create Survey on the home page, or open an existing video and describe your survey in the editor's Chat panel.
2. Describe what you want to learn (for example, "Feedback from the sales team on how the new CRM is working out") and submit.
3. Review the generated outline: typically an intro scene, a Survey scene with a Study goal and Questions already drafted, and a closing scene.
4. If you started from the home page, select Continue to editor to build out the video. If you started from the Chat panel, Assistant applies the changes to your video directly.

Once you're in the editor, keep refining the survey through the Chat panel—for example, asking it to change or add a question—or edit the Study goal, Questions, and Time limit fields directly.

Create from scratch

To create a Survey Session from scratch:

1. From the editor, at the top of the scene list on the left, select + Add scene.

2. In the Template tab, under Start from scratch, choose AI Survey.

3. Complete the following sections:

   • Study goal: What you want the AI agent to learn from talking to participants (for example, "Learn how satisfied recent joiners are with their onboarding experience").
   • Questions (up to 10): What the AI should ask. Each question has its own Follow-ups setting (None, Light, Moderate, or Deep) controlling how much the agent probes if a participant's answer feels thin.
   • Time limit: How long the conversation should be allowed to proceed (max 30 minutes).

   

4. Add a Video scene after your Survey scene. Without one, the End session button won't work.

Access Survey Session results

Survey Session results aren't accessed from the Learner Portal. Access them from the standard video analytics in the main Synthesia platform (app.synthesia.io) instead.

From the video's overview page, open the video's analytics. Four tabs are available—data in the Report and Responses views can be exported as CSV.

Report

The Report tab opens with the survey's study goal and a key findings summary, then breaks the feedback into What's working well and What can be improved. Each is made up of individual findings, showing how many responses support it and, when expanded, a written analysis with an example quote. Selecting a quote opens the full response it came from.

Responses

The Responses tab shows a table of all individual responses—filterable by All or Completed—showing session duration, status, date, and each participant's answer to every question, with an auto-generated category tag per answer. Select a row to open that response: a written summary plus the full question-by-question conversation with audio.

Questions

The Questions tab provides a breakdown of how participants answered each question, with a bar chart of response categories (counts and percentages), a written summary, and notes on any unclear or unanswered responses.

Adoption

The Adoption tab includes the same adoption metrics available for any other video—see video analytics for details.