User licenses

Synthesia has three different categories of licenses. The license types determine if a seat is paid or free and whether the associated users can perform certain actions within Synthesia.

The three license types are:

Full license: this is a paid license. Users on this license are able to take all actions available to their role and permission level.
Free license: this is not a paid license and can be self upgraded to a full license. Users on this license are also able to take all actions but some actions auto-grade the license to full. Free license can only be assigned when a user first joins e.g., via default license type. Once a free license has been changed to restricted or full, it can’t be reassigned.
Restricted license: this is not a paid license and can't be self upgraded to a full license. Users on this license are able to take a limited number of actions.

Licenses options

Find in this section more detail upon what each license has the option to do.

✅ = users can perform action with this license type
🆙 = users can perform action but action will auto-upgrade license to full
🙋 = users cannot perform action, but can request an upgrade to free license

Videos

Actions	Full License	Free License	Restricted License
Create & edit video	✅	🆙 Upgrade action	🙋 Request to upgrade
View & Comment video	✅	✅	✅
Share & publish video	✅	✅	✅
Move video	✅	✅	✅
Delete & restore video	✅	✅	✅
Download video	✅	✅	✅
Duplicate video	✅	🆙 Upgrade action	🙋 Request to upgrade

Folders

Actions	Full License	Free License	Restricted License
Create folder	✅	✅	✅
Delete & restore folder	✅	✅	✅

Templates

Actions	Full License	Free License	Restricted License
Create & edit template	✅	🆙 Upgrade action	🙋 Request to upgrade
View template	✅	✅	✅
Download template	✅	✅	✅
Delete & restore template	✅	✅	✅

Library

Actions	Full License	Free License	Restricted License
Upload assets	✅	✅	✅
Download assets	✅	✅	✅
Delete assets	✅	✅	✅

Avatars & Voices

Actions	Full License	Free License	Restricted License
Create custom avatar	✅	✅	✅
Preview avatar	✅	✅	✅
Create voice & voice clone	✅	✅	✅

Assigning Licenses

If you are on a plan which doesn't provision a shared workspace, license assignment is done automatically. You can see the license type for each member or guest from the members page in Workspace settings.

If you are on a plan which provisions a shared workspace, Workspace Admins can control the license assignment.

Admins can pre-set the license type for all new members in Settings (not guests). By default:

Workspace members are on a free license
Guest members are on a restricted license.

Admins are able to change user license type (including their own) from the Workspace Settings section in Synthesia.

Upgrading a License

Free or restricted licenses can only be upgraded if you are on a plan that provisions a shared workspace and allows multiple full licenses.

Free License

This license is auto upgraded to full as soon as the user takes an 🆙 Upgrade action as shown in the tables above. Once upgraded to full, a user can’t be downgraded to a free license again.

When on a free license, a user can be added to a video with full-access, editor, or commenter permission without requiring an upgrade upfront.

Restricted License

User on a restricted license can request an upgrade by performing a 🙋 Request to upgrade action. On taking any of these actions, an upgrade modal is shown through which the user can send a license upgrade request to the Workspace admins. This request must be approved by an Admin to trigger the upgrade.

Downgrading a License

Both full and free licenses users can be downgraded to a restricted license.

By a Workspace Admin in the Workspace Settings section.
By an Organization Admin in the Organization Settings section.

Notes:

Downgrading a user to a restricted license won’t change the video or folder level permission for the user.
The Workspace/Organization Setting section is also where you would remove a user from the current Workspace/Organization.