User roles & permissions

A person's role determines what they can access and manage within Synthesia: settings, workspace membership, Library, Avatars & Voices, and Brand Kits. There are three base roles:

• Admin: management of a workspace or organization. Admin has three variants—Organization Admin, Workspace Admin, and Brand Admin—covered below.
• Member: access to the whole workspace.
• Guest: access to the specific videos they've been invited to.

Licenses vs. roles

Role and license are independent settings—one doesn't determine the other.

Role controls what you can access and manage; license controls which actions you can take, like creating or editing videos. A Free or Restricted license user can hold any role, including Organization Admin, Workspace Admin, or Brand Admin, without needing a paid seat.

A user's license and role are set per workspace, not across your whole account. If you belong to more than one workspace, you can have a different license and role in each—for example, a Full license in one and a Restricted license in another.

Admins

Organization Admins

Organization Admins can:

• Access Organization settings, and Workspace settings for every workspace in the organization.
• Promote or revoke another user's Organization Admin role.
• Change the role (Admin or Member) of any user in any workspace.
• Invite new users, as Members or Admins, to any workspace in the organization.
• Search for videos and templates across all users and workspaces, using Content search.
• Become a collaborator on any content without needing the owner's approval, then edit it, move it into shared workspaces, or share it with other users.

Workspace Admins

Workspace Admins can:

• Access Workspace settings for their workspace: General, Collaboration, Publishing, Integrations, Billing, Users, and Insights.
• Promote or revoke another user's Workspace Admin role.
• Change the role (Admin or Member) of any user in their workspace.
• Invite new users to their workspace.
• Approve license upgrade requests for members in their workspace, if allowed by an Organization Admin.
• Set feature and permission toggles for their workspace—for example, disabling guests—if not already set by an Organization Admin.

Brand Admins

Brand Admin gives selected users permission to manage brand elements across one or more workspaces, without needing Organization or Workspace Admin access.

Brand Admins can:

• Create, update, and delete Brand Kits, templates, and assets like avatars and voices.
• Change workspace settings tied to brand elements: set or change default templates, and enforce a specific Brand Kit across all videos.

Members

Members can:

• Access the workspaces they're part of.
• Create videos, and take action on videos depending on their sharing permission.
• Access the Library, Avatars, and Voices sections to upload custom content.
• Access My Videos, where their private videos are stored.

Guest

The Guest role supports collaboration and review with internal or external stakeholders. Guests are invited to specific videos—not added to the Workspace via the Invite member option in settings. The Guest role cuts down on the need to export a video or script to share separately with a reviewer or SME; add someone as a Guest and share the relevant video with them directly.

A Guest can:

• View and comment on the video, tied to a timestamp.
• Select Edit next to the video to open the editor and comment on specific canvas elements.
• Download the video, if permitted.
• Select Ask to edit to request edit access to that specific video.
• Invite others to collaborate on it.
• Copy the script from the menu in the top-left corner of the editor.

• A Guest can select Join the Workspace to request Member status, to see every video in the workspace. Once a Workspace Admin approves, they become a Restricted Member.
• A Guest can't own a video, since they can't create videos themselves.
• A Guest is automatically removed from a workspace once they're removed as a collaborator on the video that gave them access.